Salesforce Public Sector Solutions Practice Exams
Last updated on Oct 01,2026- Exam Code: Public Sector Solutions
- Exam Name: SalesforcePublic Sector Solutions Accredited Professional
- Certification Provider: Salesforce
- Latest update: Oct 01,2026
A company discovered that Salesforce already has a pre-built DataPack, that comes with industry-standard procedures; system administrator wants to move and deploy the DataPack, to achieve this.
Which tool can be used to deploy the DataPack Lightning Web Component?
- A . VSCode
- B . VSCode and Salesforce DX
- C . Change Sets
- D . ANT Migration Tool
B
Explanation:
To deploy a pre-built DataPack, such as a Lightning Web Component, the combination of Visual Studio Code (VSCode) and Salesforce Developer Experience (Salesforce DX) provides a powerful toolset. VSCode, as an integrated development environment, offers extensive support for Salesforce development, including Lightning Web Components. Salesforce DX enhances this with version control, continuous integration, and deployment capabilities, making it an ideal choice for deploying complex packages like DataPacks. This approach allows system administrators to manage and deploy Salesforce configurations and code with precision and control.
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?
- A . Enable the Salesforce Spam Check for Experience Sites.
- B . Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to ‘Requires Login."
- C . Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the applications progress.
- D . Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.
- E . Set the external organization-wide default sharing settings for grant applications objects to Private.
D,E
Explanation:
Implementing spam checking for Bobahaven’s Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications.
CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization-wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents’ data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them.
Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-digital-forms-with-omniscript
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?
- A . Change the Organization-Wide Default settings for Case to Public Read/Write
- B . Create or modify a sharing set for the Profile used for the Site that gives access to Cases
- C . Create or modify a permission set that gives access to Cases owned by the support team
- D . Create or modify a share group for the Profile used for the Site that gives access to Cases
B
Explanation:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases
that are related to their accounts or contacts, regardless of who created them.
Reference: https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
- A . Workflow Field Updates
- B . Data matrices
- C . Process Builder
- D . Decision Matrices
D
Explanation:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&language=en_US
The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics (or the Licensing. Permits, and inspections app. They have verified that their users have the appropriate permission sets assigned.
What is the most probable cause for the error message?
- A . There are no Visit records.
- B . There are no active Action Plan Templates.
- C . Person Accounts have not been enabled.
- D . There are no Violation records.
A
Explanation:
There are no Visit records is the most probable cause for the error message when creating the Analytics for the Licensing, Permits, and Inspections app. CRM Analytics for Public Sector is a prebuilt app that comes with Public Sector Solutions and it can provide reports and dashboards for licensing, permitting, and inspections data. However, if there are no Visit records in the org, the Analytics app cannot generate any data and will show an error message. To fix this issue, the City of Snaxboro needs to create some Visit records or import some sample data.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_crm_analytics.htm&type=5&language=en_US
Which three require set up to configure a License Authorization?
- A . Business Type
- B . Regulatory Authority
- C . Inspection Type
- D . Regulatory Authorization Type
- E . Business Profile
A,B,D
Explanation:
Business Type, Regulatory Authority, and Regulatory Authorization Type are three items that require set up to configure a License Authorization. License Authorization is a feature of Public Sector Solutions that can help public sector agencies to manage licenses and permits for different types of businesses and activities. Business Type is a custom metadata type that can define different categories of businesses, such as restaurants or salons. Regulatory Authority is a custom metadata type that can define different entities that issue licenses or permits, such as city or county governments. Regulatory Authorization Type is a custom metadata type that can define different types of licenses or permits, such as food service license or liquor license.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_license_authorization.htm&type=5&language=en_US
A government agency is planning a Public Sector Solutions implementation.
What are three main constraints that government agencies often have in project implementation?
- A . Workshops, Schedule and Cost
- B . Scope, Tools and Cost
- C . Scope, Resources and Cost
- D . Scope, Schedule and Cost
C
Explanation:
Scope refers to the defined boundaries and requirements of the project; resources pertain to the availability of personnel, technology, and other assets necessary for project completion; and cost involves the budget limitations and financial management of the project. These are part of the classic project management triangle or triple constraints, which state that the quality of work is constrained by the project’s scope, budget (cost), and schedule (time). However, since the provided options do not include time as a choice, resources are the next critical constraint as government agencies often have limited staff or expertise dedicated to project implementation.
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects.
Which Permission Set License should be assigned to a volunteer to allow them to sign up?
- A . Community Response for Public Sector
- B . Emergency Response for Public Sector
- C . Volunteer Management for Community
- D . Public Sector for Community
C
Explanation:
Volunteer Management for Community is a Permission Set License that can be assigned to a volunteer to allow them to sign up for volunteer projects. Volunteer Management for Community is a feature of Community Response for Public Sector, which is a prebuilt app that comes with Public Sector Solutions. It allows public sector agencies to create and manage volunteer projects and opportunities, and enable volunteers to sign up and track their hours.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&language=en_US
A government agency does not have a universal requirement for storing a grantee’s data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee’s request for historical data storage while at the same time adhering to the request not to use/process the historical data?
- A . Export the grantee’s data to retain it.
- B . Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
- C . Assign the data to a specific public group and make those records inactive
- D . Export the grantee’s data to retain it. Then, delete their data from Salesforce.
B
Explanation:
This approach allows the data to remain within the agency’s existing CRM system, Salesforce, where it can be securely stored and easily accessed if needed for legal proceedings. By setting the visibility settings to make the data invisible to users and the system, the agency can effectively ensure that the data is not used or processed during normal operations. This method utilizes Salesforce’s robust access control features to manage data visibility and access permissions, ensuring compliance with both data retention requirements and privacy or legal restrictions.
Apublic sector agency Is looking to digitize Its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?
- A . Build a digital experience site using pre-configured emergency response management (ERM) specific template
- B . Create a custom Case Record Type and leverage a prebuilt Contact Support Form
- C . Build a digital experience site using the Help Center template based on the agency’s requirement
- D . Leverage prebuilt Emergency Service Request flow.
A,D
Explanation:
Building a digital experience site using pre-configured emergency response management (ERM) specific template and leveraging prebuilt Emergency Service Request flow are two correct approaches to meet the objectives of providing a way for citizens to submit a simple emergency request with some basic information. The ERM specific template is a prebuilt template thatcomes with Community Response for Public Sector,
which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to create and manage emergency response programs and services, and enable citizens to access resources and submit requests. The Emergency Service Request flow is a prebuilt flow that comes with the ERM specific template. It can allow citizens to submit a simple emergency request with some basic information, such as their name, contact details, location, and service type.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_community_response.htm&type=5&language=en_US