Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 22,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for
an Experience Cloud implementation.
Which people should participate in UAT?
- A . Business users, project manager, key stakeholders
- B . BA, project manager, key stakeholders
- C . BA, business users, key stakeholders
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO’s customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
- A . Salesforce Solution Kits
- B . Solution Architecture Diagram
- C . Business Requirements Document
Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
- A . US-4008 and US-4009
- B . US-4007 and US-4009
- C . US-4009 and US-4010
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- A . The previous VP’s requirements fail to meet current formatting standards.
- B . The previous VP’s requirements may differ from those of the new executive.
- C . The previous VP’s requirements are outside of the Salesforce framework.
Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
- A . End user and development team
- B . Development and QA teams
- C . Business user and QA team
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?
- A . Stakeholder analysis
- B . Business analysis plan
- C . Current state analyst
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
- A . Proceed with the sales team’s project as planned.
- B . Start project work for the operations team.
- C . Include the operations team during discovery.
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
- A . SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- B . Capability Model
- C . Value Stream Map
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?
- A . The five ways to build trust
- B . The five most important questions
- C . The five W’s and an H
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?
- A . The five ways to build trust
- B . The five most important questions
- C . The five W’s and an H