Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 24,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 24,2026
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
- A . Organize a brainstorming session with service team leadership.
- B . Engage in a live process modeling exercise with the service team.
- C . Review individual surveys and questionnaires from the service team.
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
- A . Recommend additional training resources.
- B . Ask for specific examples to review.
- C . Confirm that best practices are being followed.
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A . Tracks changes on a daily basis and provides a history of changes
- B . Tracks changes for the testing team and provides access to user stories
- C . Tracks changes in real time and provides a single source of truth
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
- A . Put extra effort into following up with the SMEs.
- B . Limit effort to contact the unresponsive SMEs.
- C . Escalate the concern to the SMEs’ manager.
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
- A . A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or decline a discounted price.
- B . Users in a sales manager role should have access to a button on contracts to click to approve or
decline a contract with a discounted price of 2G% or more. - C . A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
- A . Elicit requirements, build automation, and deploy a solution,
- B . Architect a solution, configure a sandbox, and build a proof of concept.
- C . Elicit requirements, create flows and process diagrams, and understand business analytics.
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A . Retrospective
- B . Daily stand-up
- C . Sprint review
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst’s role during UAT?
- A . Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- B . Document user stories and clarify business needs so IT can deliver results based on the requirements.
- C . Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
- A . It defines technical specifications early in the process.
- B . It helps testers determine the most efficient way to validate solutions.
- C . It saves time when prioritizing and implementing functionality.
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud.
During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
• Case Triage
• Case Assignment
• Case Management
• Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A . Audiences, scope, inputs, outputs, and resources
- B . Cost, timeline, risks, requirements, and opportunities
- C . Case sources, types, volumes, priorities, and reasons