Microsoft MS-721 Practice Exams
Last updated on Oct 23,2026- Exam Code: MS-721
- Exam Name: Collaboration Communications Systems Engineer
- Certification Provider: Microsoft
- Latest update: Oct 23,2026
Your company has offices in London and Vancouver
The company has a Teams Phone deployment that uses Calling Plans.
The London office contains a user named User1.
User1 moves from the London office to the Vancouver office.
You need to update the phone number and emergency location of User1 to match the new office.
What should you do first?
- A . Run New-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
- B . Modify the current Usage location for User1.
- C . Run Grant-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
- D . Add a new emergency location for User1.
Your company has a Microsoft Teams Phor>e deployment.
The company has a direct inward dial (DID) phone number range of +14035554300 to +14035554329. Phone numbers +14035554310 to +14035554325 are assigned to Teams users, auto attendants, and call queues.
You need to ensure that when an unassigned number is dialed, the caller is forwarded to a call queue named Reception.
Which three actions should you perform? Each correct answer presents a part of the solution. NOTE: Each correct selection is worth one point.
- A . From the Microsoft Teams admin center, select Phone numbers, select Numbers, and then select Add.
- B . Add the DID range of +14035554300 to +14035554329 to the phone number range.
- C . Add the DID range of +14035554300 to +14035554309 to the phone number range.
- D . Set Routing options to Person in organization and assign the Reception call queue.
- E . From the Microsoft Teams admin center, select Phone numbers select Routing rules and then select Add a new rule
- F . Set Routing options to Voice application and assign the Reception call queue.
You have a Microsoft Teams Phone deployment
You assign a Microsoft 365 E5 license lo a user named User1.
You need to enable User1 for Direct Routing.
Which PowerShell cmdlet should you run?
- A . Set-CsCallingLineIdentity
- B . Set-CsUser
- C . Set-CsOnlineVoiceUser
- D . Set-CsUserServicesPolicy
You are deploying Microsoft Teams Phone.
You need to provide a user with a device on his desk that can be used when the user’s computer is turned off.
The device must meet the following requirements:
Support calls.
Support video.
Support speed dial.
Display chat history.
Which type of device should you provide?
- A . Teams-certified handset
- B . Teams display
- C . Teams panel
- D . Teams Rooms
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams. When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-csTeamsMeetingPolicy and set the-AllowIPvideo parameter to SFalse.
Does this meet the goal?
- A . Yes
- B . No
DRAG DROP
You have two users named User1 and User2.
You need to configure User2 as a call delegate for Uset1.
The solution must meet the following requirements:
• Minimize disruptions to User1.
• Prevent User2 from placing cans on behalf of User1.
• Prevent User2 from modifying the settings of User1.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
You have a Teams Phone deployment that uses Direct Routing.
You have two users named User1 and User2.
You need to move the assigned licenses and phone number of User1 to User2.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
HOTSPOT
Normalization rules are configured as shown in the following exhibit.
Use the drop down menus to select the answer choice that completes each statement based on the information presented in the graphic. NOTE: Each correct selection is worth one point.
DRAG DROP
You have a Microsoft Teams Phone deployment.
You need to create two call queues named CQ1 and CQ2.
The solution must meet the following requirements:
– CQ1 must balance incoming calls so that each call agent receives the same number of calls
– Calls received by CQ2 must ring all call agents simultaneously
What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP
Your company has a Microsoft Teams deployment.
You have two users that have event group responsibilities as shown in the following table.
The company plans to run a live event for an upcoming product meeting.
Which role should you assign to User1 and User2 to manage the live event? To answer, drag the appropriate roles to the correct users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
