ISACA COBIT 2019 Practice Exams
Last updated on Oct 21,2026- Exam Code: COBIT 2019
- Exam Name: COBIT 2019 Foundation
- Certification Provider: ISACA
- Latest update: Oct 21,2026
Question #11
The alignment goal titled "Knowledge, expertise and initiatives for business innovation" is aligned to which IT balanced scorecard (BSC) dimension?
- A . Learning and Growth
- B . Customer
- C . Internal
Correct Answer: A
A
Explanation:
The alignment goal titled “Knowledge, expertise and initiatives for business innovation” is aligned to the Learning and Growth dimension of the IT balanced scorecard (BSC). The IT BSC is a tool that translates the IT-related goals into a set of performance indicators that can be measured and monitored. The Learning and Growth dimension focuses on the capabilities and skills of the IT staff, as well as the culture and climate that foster innovation and learning. The alignment goal is based on the COBIT 2019 Framework5, page 38.
Reference: 5: COBIT 2019 Framework | Digital | English
A
Explanation:
The alignment goal titled “Knowledge, expertise and initiatives for business innovation” is aligned to the Learning and Growth dimension of the IT balanced scorecard (BSC). The IT BSC is a tool that translates the IT-related goals into a set of performance indicators that can be measured and monitored. The Learning and Growth dimension focuses on the capabilities and skills of the IT staff, as well as the culture and climate that foster innovation and learning. The alignment goal is based on the COBIT 2019 Framework5, page 38.
Reference: 5: COBIT 2019 Framework | Digital | English
Question #12
Which role is responsible for managing the development, implementation, evaluation and ongoing
maintenance of new and existing products and services?
- A . Business process owner
- B . Service manager
- C . Product manager
Correct Answer: B
B
Explanation:
According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64
Reference: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
B
Explanation:
According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives. A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p. 64
Reference: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
Question #13
What is the BEST way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan?
- A . Include a scope statement in the business case.
- B . Add key performance indicators (KPIs) to a balanced scorecard.
- C . Generate an IT governance policy.
Correct Answer: A
A
Explanation:
According to the COBIT 2019 Implementation Guide, the best way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan is to include a scope statement in the business case. The scope statement defines the boundaries and objectives of the IT governance system, as well as the roles and responsibilities of the stakeholders involved. The scope statement also provides clarity and alignment on what is expected from IT governance and how it will support the enterprise strategy.2, p. 25-26
Reference: 2: COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution
A
Explanation:
According to the COBIT 2019 Implementation Guide, the best way for senior leadership to communicate its expectations for IT governance prior to commencing a governance implementation plan is to include a scope statement in the business case. The scope statement defines the boundaries and objectives of the IT governance system, as well as the roles and responsibilities of the stakeholders involved. The scope statement also provides clarity and alignment on what is expected from IT governance and how it will support the enterprise strategy.2, p. 25-26
Reference: 2: COBIT 2019 Implementation Guide: Implementing an Information and Technology Governance Solution
Question #14
An enterprise has been consistently growing over the years and has decided to adapt the COBIT framework from the growth perspective of the balanced scorecard dimensions.
Which of the following enterprise goals is MOST relevant to select?
- A . Customer-oriented service culture
- B . Managed business risk
- C . Optimization of business process costs
- D . Product and business innovation
Correct Answer: D
D
Explanation:
An enterprise that has been consistently growing over the years and has decided to adapt the COBIT framework from the growth perspective of the balanced scorecard dimensions should select product and business innovation as one of its most relevant enterprise goals. The balanced scorecard is a tool that translates strategic objectives into four dimensions: financial, customer, internal, and growth.
The growth dimension focuses on how the enterprise can create new products or services, enter new markets, or improve its processes or capabilities to achieve long-term success. Product and business innovation is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. This goal relates to enhancing customer satisfaction and loyalty by providing innovative solutions that meet their needs and expectations. The answer is based on the COBIT 2019 Framework5, page 38.
Reference: 5: COBIT 2019 Framework | Digital | English
D
Explanation:
An enterprise that has been consistently growing over the years and has decided to adapt the COBIT framework from the growth perspective of the balanced scorecard dimensions should select product and business innovation as one of its most relevant enterprise goals. The balanced scorecard is a tool that translates strategic objectives into four dimensions: financial, customer, internal, and growth.
The growth dimension focuses on how the enterprise can create new products or services, enter new markets, or improve its processes or capabilities to achieve long-term success. Product and business innovation is one of the 17 enterprise goals defined in COBIT 2019, which describe the outcomes that an enterprise wants to achieve from its use of information and technology. This goal relates to enhancing customer satisfaction and loyalty by providing innovative solutions that meet their needs and expectations. The answer is based on the COBIT 2019 Framework5, page 38.
Reference: 5: COBIT 2019 Framework | Digital | English
Question #15
What is the function of a mapping table when determining the initial scope of a new governance system?
- A . It provides a means for calculating the cost/benefit associated with prioritized governance and management objectives.
- B . It indicates the relevance of a governance or management objective with a particular design factor.
- C . It indicates the degree of alignment of each governance and management objective with enterprise strategy.
- D . It provides a high level view of the importance of governance and management objectives for presentation purposes.
Correct Answer: B
B
Explanation:
The function of a mapping table when determining the initial scope of a new governance system is to indicate the relevance of a governance or management objective with a particular design factor. A mapping table is a tool that helps to identify and prioritize the governance and management objectives that are most applicable and important for the enterprise, based on its specific characteristics and context. A design factor is one of the characteristics of the enterprise that influence the design and operation of a governance system, such as size, industry, culture, strategy, etc. A mapping table shows the degree of relevance of each governance and management objective with each design factor, using a scale from 0 (not relevant) to 5 (very relevant). The function is based on the COBIT 2019 Design Guide, page 23.
Reference: COBIT 2019 Design Guide | Digital | English
B
Explanation:
The function of a mapping table when determining the initial scope of a new governance system is to indicate the relevance of a governance or management objective with a particular design factor. A mapping table is a tool that helps to identify and prioritize the governance and management objectives that are most applicable and important for the enterprise, based on its specific characteristics and context. A design factor is one of the characteristics of the enterprise that influence the design and operation of a governance system, such as size, industry, culture, strategy, etc. A mapping table shows the degree of relevance of each governance and management objective with each design factor, using a scale from 0 (not relevant) to 5 (very relevant). The function is based on the COBIT 2019 Design Guide, page 23.
Reference: COBIT 2019 Design Guide | Digital | English
Question #16
Before designing an enterprise IT governance system, an organization should FIRST review and understand:
- A . the enterprise’s risk profile.
- B . the enterprise’s strategy.
- C . current IT-related issues.
Correct Answer: B
B
Explanation:
According to the COBIT 2019 Design Guide, before designing an enterprise IT governance system, an organization should first review and understand the enterprise’s strategy. The enterprise’s strategy defines the vision, mission, goals and objectives of the organization, and provides the direction and context for IT governance. The enterprise’s strategy also identifies the key stakeholders, their needs and expectations, and the value proposition of IT to the business.1, p. 16-17
Reference: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
B
Explanation:
According to the COBIT 2019 Design Guide, before designing an enterprise IT governance system, an organization should first review and understand the enterprise’s strategy. The enterprise’s strategy defines the vision, mission, goals and objectives of the organization, and provides the direction and context for IT governance. The enterprise’s strategy also identifies the key stakeholders, their needs and expectations, and the value proposition of IT to the business.1, p. 16-17
Reference: 1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
Question #17
The different levels of involvement associated with roles and organizational structure are PRIMARILY divided into:
- A . governance and management levels.
- B . responsibility and accountability levels.
- C . operational and practitioner levels.
Correct Answer: B
B
Explanation:
The different levels of involvement associated with roles and organizational structure are primarily divided into responsibility and accountability levels. Responsibility and accountability are two key concepts that define the degree of involvement and authority that a role has in performing a task or process. Responsibility means performing or overseeing a task or process, while accountability means being answerable for the outcome or result of a task or process. COBIT uses a RACI chart to assign different levels of responsibility and accountability to roles and organizational structures for each governance and management objective.13
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts
B
Explanation:
The different levels of involvement associated with roles and organizational structure are primarily divided into responsibility and accountability levels. Responsibility and accountability are two key concepts that define the degree of involvement and authority that a role has in performing a task or process. Responsibility means performing or overseeing a task or process, while accountability means being answerable for the outcome or result of a task or process. COBIT uses a RACI chart to assign different levels of responsibility and accountability to roles and organizational structures for each governance and management objective.13
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Roles, Responsibilities & RACI Charts
Question #18
The design factor associated with a highly regulated enterprise is likely to attribute MORE importance to which of the following?
- A . Managed strategy and operations
- B . Documented work products and policies
- C . Understanding of the business by IT professionals
Correct Answer: B
B
Explanation:
The design factor associated with a highly regulated enterprise is likely to attribute more importance to documented work products and policies. A design factor is a characteristic or aspect of an enterprise that influences the design and implementation of a governance system. They include factors such as enterprise size, industry sector, risk profile, regulatory environment, sourcing model, etc. A highly regulated enterprise is one that operates in an industry or market that is subject to strict laws, rules, standards, or guidelines that affect its business processes, products, services, etc. A highly regulated enterprise would need to ensure compliance with these requirements by documenting its work products and policies, as well as by providing evidence of their implementation and effectiveness.12
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
B
Explanation:
The design factor associated with a highly regulated enterprise is likely to attribute more importance to documented work products and policies. A design factor is a characteristic or aspect of an enterprise that influences the design and implementation of a governance system. They include factors such as enterprise size, industry sector, risk profile, regulatory environment, sourcing model, etc. A highly regulated enterprise is one that operates in an industry or market that is subject to strict laws, rules, standards, or guidelines that affect its business processes, products, services, etc. A highly regulated enterprise would need to ensure compliance with these requirements by documenting its work products and policies, as well as by providing evidence of their implementation and effectiveness.12
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution
Question #19
After IT department goals have been aligned with enterprise goals, the NEXT step is to link the alignment goals with:
- A . governance and management objectives.
- B . governance and management practices.
- C . governance and management performance metrics.
Correct Answer: A
A
Explanation:
After IT department goals have been aligned with enterprise goals, the next step is to link the alignment goals with governance and management objectives. Alignment goals are the intermediate goals that link the enterprise goals with the governance and management objectives. Governance and management objectives are the desired outcomes of the governance system for information and technology. Alignment goals are derived from the enterprise goals, which reflect the stakeholder drivers and needs. Governance and management objectives are derived from the alignment goals, which reflect how information and technology can support the enterprise strategy and objectives.14
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
A
Explanation:
After IT department goals have been aligned with enterprise goals, the next step is to link the alignment goals with governance and management objectives. Alignment goals are the intermediate goals that link the enterprise goals with the governance and management objectives. Governance and management objectives are the desired outcomes of the governance system for information and technology. Alignment goals are derived from the enterprise goals, which reflect the stakeholder drivers and needs. Governance and management objectives are derived from the alignment goals, which reflect how information and technology can support the enterprise strategy and objectives.14
Reference: COBIT 2019 Framework: Introduction and Methodology, COBIT 2019 Framework: Governance System
Question #20
Which of the following l&T implementation methods requites the HIGHEST level of participation by users at multiple stages of software development?
- A . Hybrid
- B . Traditional
- C . DevOps
- D . Agile
Correct Answer: D
D
Explanation:
The IT implementation methods design factor describes how an enterprise develops, delivers, and maintains its IT solutions. There are four IT implementation methods defined in COBIT 2019: traditional, agile, DevOps, and hybrid. Each method has different implications for the governance and management of information and technology in terms of focus areas, processes, practices, roles, structures, and metrics. The IT implementation method that requires the highest level of participation by users at multiple stages of software development is agile. Agile is an IT implementation method that emphasizes flexibility, adaptability, collaboration, customer satisfaction, and value delivery. One of the characteristics of agile is that it involves frequent and direct interaction with users throughout the software development life cycle, from requirements gathering to testing to deployment. Users are considered as key stakeholders who provide feedback, input, validation, verification, acceptance, and evaluation of the IT solutions. Users are also involved in prioritizing the features and functionalities of the IT solutions based on their needs and expectations. Agile aims to deliver IT solutions that meet user requirements and expectations in a timely and cost-effective manner.
Reference: COBIT 2019 Design Guide, page 43-45: COBIT 2019 Process Reference Guide:
Governance and Management Objectives, page 67-69
D
Explanation:
The IT implementation methods design factor describes how an enterprise develops, delivers, and maintains its IT solutions. There are four IT implementation methods defined in COBIT 2019: traditional, agile, DevOps, and hybrid. Each method has different implications for the governance and management of information and technology in terms of focus areas, processes, practices, roles, structures, and metrics. The IT implementation method that requires the highest level of participation by users at multiple stages of software development is agile. Agile is an IT implementation method that emphasizes flexibility, adaptability, collaboration, customer satisfaction, and value delivery. One of the characteristics of agile is that it involves frequent and direct interaction with users throughout the software development life cycle, from requirements gathering to testing to deployment. Users are considered as key stakeholders who provide feedback, input, validation, verification, acceptance, and evaluation of the IT solutions. Users are also involved in prioritizing the features and functionalities of the IT solutions based on their needs and expectations. Agile aims to deliver IT solutions that meet user requirements and expectations in a timely and cost-effective manner.
Reference: COBIT 2019 Design Guide, page 43-45: COBIT 2019 Process Reference Guide:
Governance and Management Objectives, page 67-69