Google Associate Google Workspace Administrator Practice Exams
Last updated on Oct 21,2026- Exam Code: Associate Google Workspace Administrator
- Exam Name: Associate Google Workspace Administrator
- Certification Provider: Google
- Latest update: Oct 21,2026
Question #11
You need to grant a specific set of users in your company access to YouTube, and you want to restrict their access to Merchant Center.
What should you do?
- A . Enable YouTube for all users in the company. Individually restrict access to Merchant Center for specific Groups or organizational units (OUs).
- B . Create YouTube and Merchant Center as custom web apps. Apply access policies at the Group or organizational unit (OU) level.
- C . Contact Google Support and request that they enable YouTube access for the specific set of users and restrict their access to Merchant Center.
- D . Enable access to YouTube at the Group or organizational unit (OU) level for the subset of users.
Disable access to Merchant Center.
Correct Answer: D
D
Explanation:
By enabling YouTube access at the Group or organizational unit (OU) level, you can target a specific set of users, allowing them to access YouTube. Simultaneously, you can disable access to Merchant Center for those same users, ensuring they can access YouTube but not Merchant Center. This approach uses Google Workspace’s built-in capabilities to manage access based on user groups or organizational units.
D
Explanation:
By enabling YouTube access at the Group or organizational unit (OU) level, you can target a specific set of users, allowing them to access YouTube. Simultaneously, you can disable access to Merchant Center for those same users, ensuring they can access YouTube but not Merchant Center. This approach uses Google Workspace’s built-in capabilities to manage access based on user groups or organizational units.
Question #12
A user in your organization received a spam email that they reported for further investigation. You need to find out more details and the scope of this incident as quickly as possible.
What should you do?
- A . Conduct a Vault search to find this email and identify if additional users were affected.
- B . Conduct a search to find all emails sent by the sender by using the Gmail API.
- C . Conduct an Email reports search to find this email and all of the email’s recipients.
- D . Conduct a search in the security investigation tool to find this email, and identify whether additional users were affected.
Correct Answer: D
D
Explanation:
The security investigation tool is specifically designed for investigating security incidents like spam and phishing emails. It allows you to search for emails, review their details, and determine the scope of the incident, including identifying whether other users were affected. This tool is the most appropriate and efficient way to respond to the incident.
D
Explanation:
The security investigation tool is specifically designed for investigating security incidents like spam and phishing emails. It allows you to search for emails, review their details, and determine the scope of the incident, including identifying whether other users were affected. This tool is the most appropriate and efficient way to respond to the incident.
Question #13
An employee with a Workspace Business Plus license at your company is going on a long leave soon. The employee will not need access to their Google Workspace data, but their teammates will need access to the employee’s data. When the employee returns from leave, you will need to restore access to their account, data, emails, and shared documents. You need to preserve the employee’s Workspace data while also minimizing cost while they are on leave.
What should you do?
- A . Suspend their account in the Admin console.
- B . Purchase an Archived User license and assign the license to the employee.
- C . Export the account data by using Takeout, and remove the user license in the Admin console.
- D . Copy the employee’s emails, and transfer their file ownership to a teammate. Delete the user account.
Correct Answer: B
B
Explanation:
To preserve an employee’s Google Workspace data while they are on long leave, allow teammates access to that data, and minimize costs with the intention of fully restoring the account upon their return, the best course of action is to purchase an Archived User license and assign it to the employee.
Here’s why option B is the most suitable and cost-effective solution that meets all the requirements:
B. Purchase an Archived User license and assign the license to the employee.
Google Workspace offers Archived User licenses at a significantly lower cost than a full user license. When you assign an Archived User license to an account, the data (including Gmail, Drive, and other Workspace services) is retained and can be accessed by other authorized users (e.g., administrators or delegated teammates). The user themselves cannot log in or use the services, thus minimizing cost. Upon the employee’s return, you can easily reassign a full Business Plus license to their account, restoring their full access without any data loss or complex restoration processes.
Associate Google Workspace Administrator topics guides or documents reference: The official Google Workspace Admin Help documentation on "About Archived User licenses" (or similar titles) explicitly describes this scenario as the intended use case for Archived User licenses. It outlines the reduced cost, the preservation of data, the ability for administrators to access the data (and delegate access), and the seamless transition back to a full license when the user returns.
B
Explanation:
To preserve an employee’s Google Workspace data while they are on long leave, allow teammates access to that data, and minimize costs with the intention of fully restoring the account upon their return, the best course of action is to purchase an Archived User license and assign it to the employee.
Here’s why option B is the most suitable and cost-effective solution that meets all the requirements:
B. Purchase an Archived User license and assign the license to the employee.
Google Workspace offers Archived User licenses at a significantly lower cost than a full user license. When you assign an Archived User license to an account, the data (including Gmail, Drive, and other Workspace services) is retained and can be accessed by other authorized users (e.g., administrators or delegated teammates). The user themselves cannot log in or use the services, thus minimizing cost. Upon the employee’s return, you can easily reassign a full Business Plus license to their account, restoring their full access without any data loss or complex restoration processes.
Associate Google Workspace Administrator topics guides or documents reference: The official Google Workspace Admin Help documentation on "About Archived User licenses" (or similar titles) explicitly describes this scenario as the intended use case for Archived User licenses. It outlines the reduced cost, the preservation of data, the ability for administrators to access the data (and delegate access), and the seamless transition back to a full license when the user returns.
Question #14
The innovation team at your organization has a dedicated room with prototype equipment. You need to make the room bookable, add the equipment, and ensure that there are no booking conflicts. Only the innovation team and the sales directors can access this room.
What should you do?
- A . Create a separate Google Calendar resource for the room. Manually manage booking requests from both teams.
- B . Create a Google Group for the innovation team and another Google Group for sales directors.
Share the room’s calendar with both groups. - C . Create a Google Calendar event for the room. Share the event with the innovation team and sales directors.
- D . Edit the Google Calendar settings for the room resource. Adjust the permission settings so only the innovation team and sales director group can view and book time on this calendar.
Correct Answer: D
D
Explanation:
By creating a dedicated Google Calendar resource for the room and adjusting its permission settings, you can ensure that only the innovation team and sales directors have access to book the room. This approach allows for centralized management of room bookings while preventing conflicts, as Google Calendar will automatically handle scheduling and prevent double-bookings.
D
Explanation:
By creating a dedicated Google Calendar resource for the room and adjusting its permission settings, you can ensure that only the innovation team and sales directors have access to book the room. This approach allows for centralized management of room bookings while preventing conflicts, as Google Calendar will automatically handle scheduling and prevent double-bookings.
Question #15
Your company’s help desk is receiving technical support tickets from employees who report that messages from known external contacts are being sent to the spam label in Gmail. You need to correct the issue and ensure delivery of legitimate emails without introducing additional risk as soon as possible.
What should you do?
- A . Ask employees to select the messages in Gmail that are being delivered to spam and mark them as Not spam.
- B . Contact the external senders, and tell them to authenticate their sent mail by using domain-based message authentication, reporting, and conformance (DMARC).
- C . Turn off more aggressive spam filtering in spam policies that are applied to the users’ organizational unit and add the senders’ mail system IP addresses to the email allowlist.
- D . Create an address list of approved senders so messages from these users bypass Gmail’s spam filters and recipients can decide whether they are spam or not.
Correct Answer: A
A
Explanation:
Asking employees to mark legitimate emails as "Not spam" helps train Gmail’s spam filter to correctly identify these senders as trusted. This is a quick and effective way to correct the issue without introducing any additional risk or changes to the email filtering settings. Over time, Gmail will learn to recognize these senders as legitimate, reducing the likelihood of their messages being misclassified as spam in the future.
A
Explanation:
Asking employees to mark legitimate emails as "Not spam" helps train Gmail’s spam filter to correctly identify these senders as trusted. This is a quick and effective way to correct the issue without introducing any additional risk or changes to the email filtering settings. Over time, Gmail will learn to recognize these senders as legitimate, reducing the likelihood of their messages being misclassified as spam in the future.
Question #16
During a recent Google Meet video conference, several employees reported that they could not hear the presenters. The presenters confirmed that their laptops’ microphones were working. The affected employees were all using company-issued laptops. You need to quickly diagnose the source of the issue.
What should you do first?
- A . Verify that the audio drivers on the affected laptops are up-to-date and functioning correctly.
- B . Check the Admin console to determine whether there are recent Meet-related notifications or alerts.
- C . Check if Context-Aware access rules were set to prevent Meet access from the user’s network location.
- D . Use the Meet quality tool for each affected user to analyze their microphone settings and configurations during the meeting.
Correct Answer: A
A
Explanation:
Since the presenters’ microphones are working, the issue likely lies with the affected employees’ laptops. The first step in diagnosing the problem is to verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Outdated or malfunctioning audio drivers can cause issues with hearing sound during video conferences. Once the drivers are confirmed to be functional, further troubleshooting steps can be taken if necessary.
A
Explanation:
Since the presenters’ microphones are working, the issue likely lies with the affected employees’ laptops. The first step in diagnosing the problem is to verify that the audio drivers on the affected laptops are up-to-date and functioning correctly. Outdated or malfunctioning audio drivers can cause issues with hearing sound during video conferences. Once the drivers are confirmed to be functional, further troubleshooting steps can be taken if necessary.
Question #17
Your organization is implementing a new customer support process that uses Gmail. You need to create a cost-effective solution that allows external customers to send support request emails to the customer support team. The requests must be evenly distributed among the customer support agents.
What should you do?
- A . Create a Google Group, enable collaborative inbox settings, set posting permissions to “Anyone on
the web”, and add the customer support agents as group members. - B . Use delegated access for a specific email address that represents the customer support group, and add the customer support team as delegates for that email address.
- C . Create a Google Group, add the support agents to the group, and set the posting permissions to “Public.”
- D . Set up an inbox for the customer support team. Provide the login credentials to the customer support team.
Correct Answer: A
A
Explanation:
A Google Group with collaborative inbox settings allows you to evenly distribute support request emails among the team. By setting the posting permissions to “Anyone on the web,” external customers can send emails directly to the group, and the emails will be distributed to the support agents as tasks. This is a cost-effective solution that also provides an organized way to manage and track customer support requests.
A
Explanation:
A Google Group with collaborative inbox settings allows you to evenly distribute support request emails among the team. By setting the posting permissions to “Anyone on the web,” external customers can send emails directly to the group, and the emails will be distributed to the support agents as tasks. This is a cost-effective solution that also provides an organized way to manage and track customer support requests.
Question #18
A team of temporary employees left your organization after completing a shared project. Per company policy, you need to disable their Google Workspace accounts while preserving all project data and related communications in Google Vault for a minimum of two years. You want to comply with this policy while minimizing cost.
What should you do?
- A . Purchase and assign Archived User licenses to the former employees.
- B . Transfer the former employees’ files and data to active user accounts. Delete the former employees’ Workspace accounts.
- C . Purchase additional user licenses and suspend the former employees’ accounts.
- D . Move the former employees to their own organizational unit (OU) and disable access to Google services for that OU.
Correct Answer: A
A
Explanation:
Google Workspace offers Archived User licenses, which allow you to retain access to the data and communications of former employees without paying for a full user license. This option ensures compliance with the policy of retaining project data and communications in Google Vault while minimizing costs by avoiding unnecessary full user licenses.
A
Explanation:
Google Workspace offers Archived User licenses, which allow you to retain access to the data and communications of former employees without paying for a full user license. This option ensures compliance with the policy of retaining project data and communications in Google Vault while minimizing costs by avoiding unnecessary full user licenses.
Question #19
The names and capacities of several conference rooms have been updated. You need to use the most efficient way to update these details.
What should you do?
- A . Export the resource list to a CSV file, make the changes, and re-import the updated file.
- B . Edit each resource in the Google Admin console.
- C . Add the modified rooms as new resources. Tell employees not to use old rooms.
- D . Delete the existing resources and recreate the resources with the updated information.
Correct Answer: A
A
Explanation:
Exporting the resource list to a CSV file, making the necessary updates, and then re-importing the file is the most efficient method for updating multiple conference rooms at once. This approach allows you to make bulk updates quickly without needing to edit each resource individually or delete and recreate rooms. It also ensures that the updated information is applied to all affected rooms at once.
A
Explanation:
Exporting the resource list to a CSV file, making the necessary updates, and then re-importing the file is the most efficient method for updating multiple conference rooms at once. This approach allows you to make bulk updates quickly without needing to edit each resource individually or delete and recreate rooms. It also ensures that the updated information is applied to all affected rooms at once.
Question #20
You are applying device and user policies for employees in your organization who are in different departments. You need each department to have a different set of policies. You want to follow Google-recommended practices.
What should you do?
- A . Create separate top-level organizational units for each department.
- B . Create an Access group for each department. Configure the applicable policies.
- C . Add all managed users and devices in the top-level organizational unit.
- D . Create a child organizational unit for each department.
Correct Answer: D
D
Explanation:
Google recommends using the organizational unit (OU) structure for applying different settings and policies to different groups of users and devices within your Google Workspace domain. To apply a unique set of policies to each department, you should create a child organizational unit for each department under your main domain structure.
Here’s why option D aligns with Google’s best practices and why the others are less suitable:
D. Create a child organizational unit for each department.
Organizational units provide a hierarchical structure for managing users and devices. By creating a child OU for each department, you can then apply specific device and user policies to that OU. Users and devices within a child OU inherit policies from parent OUs but can also have OU-specific policies that override or supplement the inherited ones. This allows for granular control and ensures that each department can have the policies tailored to its needs. This is the recommended method by Google for managing policies based on departments or other logical groupings within an organization.
Associate Google Workspace Administrator topics guides or documents reference: The official Google Workspace Admin Help documentation on "How the organizational structure works" and "Apply settings for specific groups of users or devices" (or similar titles) clearly explains the purpose and benefits of using OUs for policy management. It emphasizes the hierarchical nature and how policies are applied and inherited through the OU structure. Creating child OUs for departments is a direct application of this recommended practice.
D
Explanation:
Google recommends using the organizational unit (OU) structure for applying different settings and policies to different groups of users and devices within your Google Workspace domain. To apply a unique set of policies to each department, you should create a child organizational unit for each department under your main domain structure.
Here’s why option D aligns with Google’s best practices and why the others are less suitable:
D. Create a child organizational unit for each department.
Organizational units provide a hierarchical structure for managing users and devices. By creating a child OU for each department, you can then apply specific device and user policies to that OU. Users and devices within a child OU inherit policies from parent OUs but can also have OU-specific policies that override or supplement the inherited ones. This allows for granular control and ensures that each department can have the policies tailored to its needs. This is the recommended method by Google for managing policies based on departments or other logical groupings within an organization.
Associate Google Workspace Administrator topics guides or documents reference: The official Google Workspace Admin Help documentation on "How the organizational structure works" and "Apply settings for specific groups of users or devices" (or similar titles) clearly explains the purpose and benefits of using OUs for policy management. It emphasizes the hierarchical nature and how policies are applied and inherited through the OU structure. Creating child OUs for departments is a direct application of this recommended practice.