Genesys GCX-SCR Practice Exams
Last updated on Oct 21,2026- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Oct 21,2026
Question #61
Which dialing mode dials multiple contacts once an agent becomes available?
- A . Power
- B . Predictive
- C . Progressive
- D . Agentless
Correct Answer: B
B
Explanation:
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.
B
Explanation:
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.
Question #62
A Branch Site can be converted to a Core Site when:
- A . The option "Change to Core Site" is selected.
- B . An Edge is assigned to the Branch Site.
- C . An existing Core Site is demoted to a Branch Site.
- D . The Location assigned to the Branch Site is deleted.
Correct Answer: B
B
Explanation:
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
Reference: Genesys Cloud CX Site and Edge Management Documentation.
B
Explanation:
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
Reference: Genesys Cloud CX Site and Edge Management Documentation.
Question #63
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.
- A . Validation
- B . Actions
- C . Debug
- D . Container
Correct Answer: A
A
Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
Reference: Genesys Cloud CX Scripting Documentation.
A
Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
Reference: Genesys Cloud CX Scripting Documentation.
Question #64
_______________ binds the numbering plan with the trunk.
- A . Inbound route
- B . Outbound route
- C . Edge
- D . Edge Group
Correct Answer: B
B
Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number. This configuration ensures that calls are routed correctly according to the organization’s numbering plan and the available trunks.
B
Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number. This configuration ensures that calls are routed correctly according to the organization’s numbering plan and the available trunks.
Question #64
_______________ binds the numbering plan with the trunk.
- A . Inbound route
- B . Outbound route
- C . Edge
- D . Edge Group
Correct Answer: B
B
Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number. This configuration ensures that calls are routed correctly according to the organization’s numbering plan and the available trunks.
B
Explanation:
In Genesys Cloud CX, an Outbound route binds the numbering plan with the trunk. The outbound route determines how calls are routed out of the system, specifying which trunk to use based on the dialed number. This configuration ensures that calls are routed correctly according to the organization’s numbering plan and the available trunks.