Genesys GCP-GCX Practice Exams
Last updated on Oct 22,2026- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Oct 22,2026
Which embedded clients does Genesys Cloud CX support? Choose 2 answers
- A . Oracle
- B . Salesforce
- C . Zendesk
- D . Zoho
Organizations with Communicate licenses can set up basic IVR with inbound call flow
- A . True
- B . False
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
- A . Language
- B . Roles
- C . Skills
- D . Queue
Where can DID Numbers be assigned to? Choose 3 answers
- A . External Trunk
- B . Person
- C . Call Flow
- D . Phone
- E . Queue
- F . Edge
Which of following file formats are available to export a report? (Choose three.)
- A . .doc
- B . .xls
- C . .txt
- D . .docx
- E . .xlsx
- F . .pdf
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A . AI
- B . VR
- C . Digital
- D . Human Capital Management
- E . Workforce Engagement
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A . True
- B . False
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A . Resend the invite.
- B . Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C . Submit a ticket to Genesys Cloud CX support.
- D . Tell John to be patient and wait for the email to arrive.
Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)
- A . It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
- B . It provides core telephony services.
- C . It provides for the integration of Active Directory, SharePoint, and other third-party data.
- D . It manages the Genesys Cloud CX platform services.
- E . It operates as a provisioning server, media server, SIP proxy, and SIP gateway.
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)
- A . Harmony OS
- B . iOS
- C . Windows 10 Mobile
- D . Android