Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
Question #161
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company’s success? (Choose two.)
- A . sustainability
- B . credibility
- C . time to market
- D . business growth
- E . cost efficiency
Correct Answer: A,E
A,E
Explanation:
Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
A,E
Explanation:
Reference: https://www.tandfonline.com/doi/full/10.1080/17583004.2017.1386533
Question #162
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)
- A . The adoption campaign provides notifications of new feature releases.
- B . The adoption campaign surveys all end users for product feedback.
- C . The adoption campaign notifies customers of a critical bug.
- D . The adoption campaign provides free trial licenses for feature upgrades.
- E . The adoption campaign provides free user training.
Correct Answer: A,D
Question #163
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A . Implement
- B . Adopt
- C . Use
- D . Onboard
Correct Answer: B