Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
Which two actions should be taken when a customer’s usage is in decline? (Choose two.)
- A . Show the customer how the current solution compares to the offers from a competitor.
- B . Assess the capabilities of the solution against the customer’s desired outcomes.
- C . Tell the customer a new solution will soon be available.
- D . Review the implementation plan with key customer leadership.
- E . Identify changes in the customer’s business processes.
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A . KPIs
- B . Stakeholder Map
- C . RACI
- D . Health Index Report
Which outcome is the best that a Customer Success Manager can achieve for a customer?
- A . adoption of all the licenses and features the customer purchased leading to expansion to improve the customer’s business
- B . full adoption of all the technologies the customer purchased
- C . removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
- D . ensuring the customers deployment teams and end users are trained and ready to adopt the technology
What is the role of a subject matter expert in the Customer Success process?
- A . accelerates customer value realization
- B . challenges the status quo
- C . drives adoption
- D . shares industry trends
Refer to the exhibit.
What is the problem with this RACI example?
- A . Every task should have four people consulted.
- B . No one has multiple roles.
- C . More stakeholders should be involved.
- D . Too many people are accountable for this task.
What is a barrier to adopting software tools?
- A . limited resources
- B . recurring cost
- C . commercial decision
- D . organization size
What is an objective of the Customer Success Manager?
- A . make decisions on behalf of the customer to reduce time to value
- B . train customers to ensure they understand the full capabilities of the solution
- C . help customers recognize the self-service model
- D . solve customer problems to attain business outcomes
Which expense is an operating expense (OPEX)?
- A . payroll
- B . computer equipment
- C . software
- D . office improvements
How can Customer Success Plan tracking drive additional license purchases?
- A . The Success Plan tracks the mean time to failure of the solution.
- B . The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.
- C . The Success Plan tracks gains in user productivity and communicates this back to the business.
- D . The Success Plan tracks the number of technical support cases opened.
Which method is directly associated with evaluating a customer outcome?
- A . milestones
- B . key performance indicators
- C . metrics
- D . benchmarks