Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
What are two expected outcomes of the customer onboard stage? (Choose two.)
- A . opportunities for advocacy shared
- B . stakeholders identified
- C . business outcomes with KPI metrics identified
- D . training sessions for end users planned
- E . network diagrams provided
Which factor delays time to value?
- A . unrenewed Success Plan
- B . unpaid invoice
- C . loss of project sponsor
- D . negative Net Promoter Score
Refer to the exhibit.
The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A . The customer has a high probability to renew and will include an expanded opportunity
- B . The customer’s usage is too low to correctly measure the chance of their retention
- C . The customer has increased usage, which shows a strong indicator of renewal
- D . The customer’s usage has seen a recent decline and the chance of them churning will be higher
What is the value proposition of customer success for customers?
- A . business vision support
- B . technical assistance prioritization
- C . external publicity
- D . incremental rewards
A Customer Success Manager was assigned a strategic new account.
Which action prepares them for the customer introduction meeting?
- A . Engage with the account team to understand the expansion opportunities.
- B . Perform a deep analysis of all the sales orders to the past 24 months.
- C . Document customer’s current technical escalations.
- D . Speak the internal contacts to understand the customer’s priorities and sentiment.
What is a technical adoption barrier?
- A . lack of integration with other products
- B . underutilization of licenses
- C . untrained customer user group
- D . customer not measuring product value
Refer to the exhibit.
Which initial action does a Customer Success Manager take?
- A . Run analysis on all the license types used by the customer on all platforms
- B . Share the report with the customer point of contact for license types B and D and determine causes
- C . Provide trending information on license types B and D and share with all stakeholders
- D . Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
In which lifecycle stage would a lack of skilled resources be identified as a barrier?
- A . sales proof of concept
- B . late-stage adoption
- C . early-stage adoption
- D . solution renewal
A customer has finalized all of their solution planning and will be deploying it over the next two weeks.
As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?
- A . Quarterly Success Review build and delivery
- B . service introduction to confirm that they know how to submit service issues at the go live
- C . initial user group identified and their use cases confirmed
- D . customer’s stakeholders and their business outcomes
- E . additional features that will align with the business outcomes
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)
- A . Experience
- B . Evaluation
- C . Awareness
- D . Deployment
- E . Adoption