Cisco 500-445 Practice Exams
Last updated on Oct 01,2026- Exam Code: 500-445
- Exam Name: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)
- Certification Provider: Cisco
- Latest update: Oct 01,2026
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
- A . Business hours
- B . Administrative script
- C . Business calendars
- D . Time of day
Which items must be configured before agents can reply to emails from customers?
- A . Inbound workflows, Outbound workflows, Email aliases, Users, Queues
- B . Inbound workflows, Outbound workflows, Users, Email aliases
- C . Inbound workflows, Outbound workflows, Queues, DN
- D . Email aliases, Inbound workflows, Users, Queues
D
Explanation:
The following items must be configured before agents can begin replying to emails from customers.
Email aliases: These map to email addresses to which customers send emails. For details, see “Aliases” on page 14.
Inbound workflows: Process the emails. See Enterprise Chat and Email Administrator’s Guide to Administration Console for details.
Queues: A holding location for emails waiting to be routed to agents. See Enterprise Chat and Email Administrator’s Guide to Routing and Workflows for details.
12 Enterprise Chat and Email Administrator’s Guide to Email Resources
Users: Agents who reply to emails, supervisors who monitor and manage agents, and administrators who create and administer workflow and routing. See Enterprise Chat and Email Administrator’s Guide to Administration Console for details.
How is the ECC variable created for chat, inbound and outbound email activities?
- A . User.ece.email id
- B . User.ece task id
- C . User.ece.activity.id
- D . User.ece. .customer.name
What connects to the Media routing peripheral gateway of ICM to the ECE server?
- A . web server
- B . services server
- C . application server
- D . message server
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
- A . customer voice portal
- B . social miner
- C . ICM router, logger, admin workstation
- D . call manager
- E . CTI server
What is the maximum value for the ‘MaxMessageSize’ property to allow the total number of characters for each chat message?
- A . 800
- B . 1000
- C . 2000
- D . 2500
C
Explanation:
Locate the MaxMessageSize property and change the value of the property to the number of characters you want to allow for each chat message. By default the value is set to 800. This setting is also used to control the message length in the Additional Comments field in the template survey form. The maximum value can be set to 2000.
Which group must an email match to be transferred to any queue?
- A . Application path
- B . Business hour
- C . Media class
- D . Application instance
Which feature is unable to be deleted or made inactive?
- A . Enterprise Chat and Email
- B . Unified CCE
- C . Exception Queue
- D . Supervisory Queues
What is the maximum number of categories a department can support?
- A . 100
- B . 250
- C . 500
- D . 600
What are three steps in a chat process flow? (Choose three.)
- A . The agent selects chat in the gadget.
- B . The application server checks Chat EP configuration.
- C . The application server displays the chat to the agent with a notification.
- D . The customer initiates a chat and hits Chat Entry Point (EP).
- E . EAAS notifies EAMS of DO_THIS_WITH_TASK.
- F . EAAS Instances sends NEW_TASK message to MR PIM.