Cisco 500-444 Practice Exams
Last updated on Oct 21,2026- Exam Code: 500-444
- Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
- Certification Provider: Cisco
- Latest update: Oct 21,2026
Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?
- A . VGW
- B . CUSP
- C . CUBE
- D . CUCM
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A . CA Certificate:tomcat
- B . CA Signed Certificate from CSR Request:tomcat
- C . 3rd party signed Certificate
- D . CA Certificate:tomcat-trust
- E . CA Signed Certificate from CSR Request:tomcat-trust
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
- A . WebSetup
- B . Contact Centre Management Portal (CCMP)
- C . LDAP Plugin
- D . Single Pane of Glass (SPOG)
CORRECT TEXT
Where can the SAML Certificate Expiry details be checked in PCCE Web Administration Manager (S.RO.G)?
- A . Features -> Context Service
- B . Infrastructure Settings -> License Management
- C . Features -> Single Sign-On
- D . Infrastructure Settings -> Device Configurations -> Identity Services
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
- A . MoH
- B . Ringing
- C . an error message
- D . Audio
Which telephony deployment is between a TDM trunk and a VOIP?
- A . CUCM
- B . CUBE
- C . Voice gateway (VGW)
- D . CUSP
Which type of machine will run an automated deferred sync job?
- A . Principal AW machine
- B . AW client machine
- C . Secondary AW machine
- D . AW/HDS machine
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A . PROCMON
- B . Diagnostic framework portico
- C . OPCTEST
- D . DUMPLOG
- E . Unified System CLI
- F . RTTEST
Which two descriptions apply to UC on UCS Spec Based? (Choose two.)
- A . may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
- B . VMware vCenter is required
- C . defined as Rule Based
- D . defined as Configuration Based
- E . VMware vSphere is optional
Which failure scenario in the Contact Center Enterprise solution stops all processing and routing ofcontact center calls?
- A . ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
- B . ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
- C . ICMCall Router Side B fails at the same timethat ICM Logger Side A fails.
- D . ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
A
Explanation: A Contact Center Enterprise solution typically consists of several components working together to handle call processing and routing. In this scenario, when both ICM Call Router Side A and ICM Call Router Side B fail simultaneously, the entire call routing and processing infrastructure becomes unavailable. This failure results in a complete halt of all contact center call handling, as there are no active call routing components to process incoming calls and direct them to the appropriate destinations.