Avaya 21260T Practice Exams
Last updated on Oct 21,2026- Exam Code: 21260T
- Exam Name: Administering Call Management System Test
- Certification Provider: Avaya
- Latest update: Oct 21,2026
Question #21
Which feature of the CMS Supervisor Interface allows real-time monitoring of call center activity?
- A . Historical reports
- B . Call Recording
- C . Real-Time Reports
- D . Alarm Management
Question #22
What is the primary role of exceptions in Avaya CMS?
- A . To monitor agent login times
- B . To flag abnormal or critical call activities for investigation
- C . To automatically assign calls based on skill level
- D . To prevent agents from accessing certain call queues
Question #23
Which types of call center activities can be flagged as exceptions? (Select two)
- A . Calls that exceed a set duration threshold
- B . Calls that are transferred more than once
- C . Abandoned calls
- D . Calls made outside of business hours
Question #24
What key settings should be checked when administering trunk groups? (Select two)
- A . Trunk group thresholds and capacity
- B . Time zone settings for the server
- C . Call queue management
- D . Routing strategy configuration
Question #25
What are the essential functions of the CMS Supervisor Interface? (Select two)
- A . Scheduling automatic backups of the system
- B . Generating detailed real-time and historical reports
- C . Configuring the ACD (Automatic Call Distribution) system
- D . Monitoring agent performance
Question #26
What types of configuration changes can be made in Avaya CMS? (Select two)
- A . Updating the call routing algorithms
- B . Changing system access permissions
- C . Setting up additional data storage for agents
- D . Modifying agent skill assignments
Question #27
What are key considerations when administering agents in a call center environment? (Select two)
- A . Assigning agents to skill groups based on their experience
- B . Monitoring the number of calls handled by each agent
- C . Limiting agent access to only one call queue
- D . Configuring agent work schedules within CMS