Salesforce User Experience Designer Practice Exams
Last updated on Oct 01,2026- Exam Code: User Experience Designer
- Exam Name: Salesforce Certified User Experience Designer
- Certification Provider: Salesforce
- Latest update: Oct 01,2026
Question #1
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
- A . Make sure the required field names are added to the top-of-page error message.
- B . Replace the validation rule with help text informing the businessrequirement.
- C . Replace the top-of-page validation with two field validations, assigning the respective fields.
- D . Remove the validation rule completely and provide training about order changes.
Correct Answer: C
C
Explanation:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.
Reference:
: User Experience Designer Certification Prep: Module 5: Design User Interfaces
: User Experience Designer Certification Prep: Module 7: Implement User Interfaces
: Validation Rules
C
Explanation:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.
Reference:
: User Experience Designer Certification Prep: Module 5: Design User Interfaces
: User Experience Designer Certification Prep: Module 7: Implement User Interfaces
: Validation Rules
Question #2
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
- A . Reframe the product objectives from multiple, diverse perspectives.
- B . Encourage team well-being through collaboration.
- C . Identify the best angle for positive launch press coverage.
Correct Answer: A
A
Explanation:
Consequence scanning is a practice that helps teams to consider the potential consequences of their product or service on people, communities, and the planet1. It is an agile tool that fits within an iterative development cycle and allows teams to identify and mitigate risks, as well as focus on positive outcomes2. One of the goals of consequence scanning is to reframe the product objectives from multiple, diverse perspectives. This means that the team can explore how different stakeholders, such as users, organisations, or society, might be affected by the product or service, both intentionally and unintentionally2. By doing so, the team can ensure that the product or service aligns with their values and culture, and that they are aware of the trade-offs and implications of their decisions2. Reframing the product objectives from multiple, diverse perspectives can also help the team to discover new opportunities, generate innovative solutions, and increase user satisfaction and trust3.
Encouraging team well-being through collaboration and identifying the best angle for positive launch
press coverage are not the primary goals of consequence scanning, although they might be
beneficial side effects. Consequence scanning is not a PR exercise, but a way to ensure responsible
innovation and ethical design2. While consequence scanning can foster team collaboration and
communication, it is not a team-building activity, but a way to share knowledge and expertise and
raise concerns in a dedicated format2.
Reference: Consequence scanning: How to mitigate risks in your service
Consequence Scanning C an agile practice for responsible innovators
What is consequence scanning?
A
Explanation:
Consequence scanning is a practice that helps teams to consider the potential consequences of their product or service on people, communities, and the planet1. It is an agile tool that fits within an iterative development cycle and allows teams to identify and mitigate risks, as well as focus on positive outcomes2. One of the goals of consequence scanning is to reframe the product objectives from multiple, diverse perspectives. This means that the team can explore how different stakeholders, such as users, organisations, or society, might be affected by the product or service, both intentionally and unintentionally2. By doing so, the team can ensure that the product or service aligns with their values and culture, and that they are aware of the trade-offs and implications of their decisions2. Reframing the product objectives from multiple, diverse perspectives can also help the team to discover new opportunities, generate innovative solutions, and increase user satisfaction and trust3.
Encouraging team well-being through collaboration and identifying the best angle for positive launch
press coverage are not the primary goals of consequence scanning, although they might be
beneficial side effects. Consequence scanning is not a PR exercise, but a way to ensure responsible
innovation and ethical design2. While consequence scanning can foster team collaboration and
communication, it is not a team-building activity, but a way to share knowledge and expertise and
raise concerns in a dedicated format2.
Reference: Consequence scanning: How to mitigate risks in your service
Consequence Scanning C an agile practice for responsible innovators
What is consequence scanning?
Question #3
A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture.
Which technique should be used
- A . User test
- B . cognitive walkthrough
- C . treetesting
- D . card sorting
Correct Answer: D
D
Explanation:
Card sorting is a UX research method where participants group ideas or information into different categories, based on what feels natural to them. Card sorting is ideal for the early stages of a website project, when the UX designer needs to understand how users organize and label content. Card sorting can help the UX designer to suggest a suitable architecture for the internal community, based on the employees’ mental model and expectations. Card sorting can also reveal any gaps or overlaps in the content, and provide insights for naming the categories and subcategories.
Reference: Card Sorting / Tree Testing | Bentley University, Tree Testing vs. Card Sorting:.
Which is Right for You? | Maze
D
Explanation:
Card sorting is a UX research method where participants group ideas or information into different categories, based on what feels natural to them. Card sorting is ideal for the early stages of a website project, when the UX designer needs to understand how users organize and label content. Card sorting can help the UX designer to suggest a suitable architecture for the internal community, based on the employees’ mental model and expectations. Card sorting can also reveal any gaps or overlaps in the content, and provide insights for naming the categories and subcategories.
Reference: Card Sorting / Tree Testing | Bentley University, Tree Testing vs. Card Sorting:.
Which is Right for You? | Maze
Question #4
A UX Designer is hired to help create a brand new app for the AppExchange with a human-centered approach.
Which strategy will most likely strengthen employee relationships the most?
- A . Create a first draft in a design team and then share it for feedback with employees.
- B . Send an anonymous survey to collect ideas from across the whole company.
- C . Invite employees from different departments and create a journey map together.
Correct Answer: C
C
Explanation:
A journey map is a visual representation of the steps, emotions, and pain points that a user goes through when interacting with a product or service. A journey map can help the UX Designer understand the user’s needs, goals, expectations, and frustrations, and identify opportunities for improvement or innovation12
Creating a journey map together with employees from different departments is a strategy that can strengthen employee relationships the most, because it can:
Foster collaboration and communication: Inviting employees from different departments to create a
journey map can help them share their perspectives, insights, and ideas, and learn from each
other. This can also help them align on a common vision and goal, and build trust and respect among
the team members34
Increase engagement and ownership: Inviting employees from different departments to create a journey map can help them feel more involved and invested in the design process and the outcome. This can also help them develop a sense of ownership and responsibility for the product or service, and increase their motivation and satisfaction34
Enhance creativity and innovation: Inviting employees from different departments to create a journey map can help them generate more diverse and creative solutions, as they can leverage their different skills, experiences, and backgrounds. This can also help them challenge their assumptions and biases, and explore new possibilities and opportunities34
Create a first draft in a design team and then share it for feedback with employees: This is not a strategy that can strengthen employee relationships the most, because it can create a sense of exclusion and hierarchy among the employees. The design team may appear to be the sole authority and decision-maker, while the other employees may feel like passive observers or critics. This can also limit the diversity and quality of the feedback, as the employees may not have enough context or understanding of the design process and the user’s needs34
Send an anonymous survey to collect ideas from across the whole company: This is not a strategy that can strengthen employee relationships the most, because it can reduce the interaction and connection among the employees. An anonymous survey may not allow the employees to express their thoughts and feelings fully, or to receive any feedback or recognition for their contributions. This can also make the employees feel detached and indifferent about the design process and the outcome34
Reference: Create a Journey Map Unit | Salesforce Trailhead
How to Create a Customer Journey Map – UX Mastery
How to Use Journey Mapping to Improve Employee Engagement How to Use Journey Mapping to Drive Collaboration and Innovation
C
Explanation:
A journey map is a visual representation of the steps, emotions, and pain points that a user goes through when interacting with a product or service. A journey map can help the UX Designer understand the user’s needs, goals, expectations, and frustrations, and identify opportunities for improvement or innovation12
Creating a journey map together with employees from different departments is a strategy that can strengthen employee relationships the most, because it can:
Foster collaboration and communication: Inviting employees from different departments to create a
journey map can help them share their perspectives, insights, and ideas, and learn from each
other. This can also help them align on a common vision and goal, and build trust and respect among
the team members34
Increase engagement and ownership: Inviting employees from different departments to create a journey map can help them feel more involved and invested in the design process and the outcome. This can also help them develop a sense of ownership and responsibility for the product or service, and increase their motivation and satisfaction34
Enhance creativity and innovation: Inviting employees from different departments to create a journey map can help them generate more diverse and creative solutions, as they can leverage their different skills, experiences, and backgrounds. This can also help them challenge their assumptions and biases, and explore new possibilities and opportunities34
Create a first draft in a design team and then share it for feedback with employees: This is not a strategy that can strengthen employee relationships the most, because it can create a sense of exclusion and hierarchy among the employees. The design team may appear to be the sole authority and decision-maker, while the other employees may feel like passive observers or critics. This can also limit the diversity and quality of the feedback, as the employees may not have enough context or understanding of the design process and the user’s needs34
Send an anonymous survey to collect ideas from across the whole company: This is not a strategy that can strengthen employee relationships the most, because it can reduce the interaction and connection among the employees. An anonymous survey may not allow the employees to express their thoughts and feelings fully, or to receive any feedback or recognition for their contributions. This can also make the employees feel detached and indifferent about the design process and the outcome34
Reference: Create a Journey Map Unit | Salesforce Trailhead
How to Create a Customer Journey Map – UX Mastery
How to Use Journey Mapping to Improve Employee Engagement How to Use Journey Mapping to Drive Collaboration and Innovation
Question #5
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app.
Which navigational feature should CK use?
- A . Personalized Navigation Tabs
- B . Console Navigation
- C . Utility Bar
Correct Answer: A
A
Explanation:
Personalized Navigation Tabs are a navigational feature that allows the users to customize the navigation bar of the Salesforce mobile app with the items that they use most frequently. Users can add, remove, and reorder the tabs in the navigation bar, and access them with a single tap. Users can also mark their favorite items with a star icon, and access them from the Favorites tab. Personalized Navigation Tabs can help Cloud Kicks (CK) employees to quickly access the apps, objects, and other items that they need in the Salesforce mobile app12
Console Navigation is a navigational feature that allows the users to work with multiple records and objects on a single screen in the Salesforce desktop app. Console Navigation is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items3
Utility Bar is a navigational feature that allows the users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the Salesforce desktop app. Utility Bar is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items4
Reference: Personalize Your Navigation Bar in the Salesforce Mobile App – Salesforce Help
Personalize Your Navigation Bar in the Salesforce Mobile App Unit | Salesforce Trailhead
Console Navigation – Salesforce Help
Utility Bar – Salesforce Help
A
Explanation:
Personalized Navigation Tabs are a navigational feature that allows the users to customize the navigation bar of the Salesforce mobile app with the items that they use most frequently. Users can add, remove, and reorder the tabs in the navigation bar, and access them with a single tap. Users can also mark their favorite items with a star icon, and access them from the Favorites tab. Personalized Navigation Tabs can help Cloud Kicks (CK) employees to quickly access the apps, objects, and other items that they need in the Salesforce mobile app12
Console Navigation is a navigational feature that allows the users to work with multiple records and objects on a single screen in the Salesforce desktop app. Console Navigation is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items3
Utility Bar is a navigational feature that allows the users to access common productivity tools, such as notes, history, or macros, from a fixed footer at the bottom of the Salesforce desktop app. Utility Bar is not available in the Salesforce mobile app, and it is not suitable for providing quick access to apps, objects, and other items4
Reference: Personalize Your Navigation Bar in the Salesforce Mobile App – Salesforce Help
Personalize Your Navigation Bar in the Salesforce Mobile App Unit | Salesforce Trailhead
Console Navigation – Salesforce Help
Utility Bar – Salesforce Help
Question #6
In which way could the usability of accordion elements be improved in a mobile environment?
- A . Use the Back browser button to collapse content.
- B . Move an expanded section to the top of the screen.
- C . Expand the first section by default.
Correct Answer: C
C
Explanation:
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default. This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1. Expanding the first section by default can also reduce the user’s cognitive load, as they do not have to make a decision on which section to open first2. Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior. The Back button is meant to navigate to the previous page, not to collapse an accordion section4. Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user’s spatial memory and orientation. Moving an expanded section to the top of the screen can
change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5. It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
Reference: How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion – examples and best practices | Aditus Don’t Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
C
Explanation:
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default. This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1. Expanding the first section by default can also reduce the user’s cognitive load, as they do not have to make a decision on which section to open first2. Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior. The Back button is meant to navigate to the previous page, not to collapse an accordion section4. Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user’s spatial memory and orientation. Moving an expanded section to the top of the screen can
change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5. It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
Reference: How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion – examples and best practices | Aditus Don’t Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
Question #7
A UX Designer needs to declutter the Highlights panel for a custom object’s Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?
- A . Audiences
- B . Dynamic Forms
- C . A Dynamic Actions
Correct Answer: C
C
Explanation:
Dynamic Actions are a feature that allows the UX Designer to customize the actions that appear on the Highlights panel of a Lightning record page based on criteria such as record status, user profile, or field value. This way, the UX Designer can declutter the Highlights panel and show only the relevant actions for each record. Dynamic Actions can be configured in the Lightning App Builder instead of the page layout editor, which gives more flexibility and control to the UX Designer.
Reference: Salesforce Dynamic Actions C Overview & Deep Dive Tutorial
Create Dynamic Actions in Lightning App Builder – Salesforce Add Visibility Rules for Dynamic Pages – Trailhead
C
Explanation:
Dynamic Actions are a feature that allows the UX Designer to customize the actions that appear on the Highlights panel of a Lightning record page based on criteria such as record status, user profile, or field value. This way, the UX Designer can declutter the Highlights panel and show only the relevant actions for each record. Dynamic Actions can be configured in the Lightning App Builder instead of the page layout editor, which gives more flexibility and control to the UX Designer.
Reference: Salesforce Dynamic Actions C Overview & Deep Dive Tutorial
Create Dynamic Actions in Lightning App Builder – Salesforce Add Visibility Rules for Dynamic Pages – Trailhead
Question #8
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assigned to learners? Choose 2 answers
- A . Trailmixes
- B . Trails
- C . Modules/Badges
- D . External LMS Content
Correct Answer: A,C
A,C
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce. Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are
earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.
Reference:
: In-App Guidance in Lightning Experience
: Learn MOAR in Spring ’21 with In-App Learning
: Enable Users to Learn in the Flow of Work
A,C
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce. Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are
earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.
Reference:
: In-App Guidance in Lightning Experience
: Learn MOAR in Spring ’21 with In-App Learning
: Enable Users to Learn in the Flow of Work
Question #9
Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.
What should be recommended?
- A . In-app prompts to provide access to video content
- B . Sandbox to experiment with the product
- C . Enablement Site to build and assign custom modules
Correct Answer: C
C
Explanation:
An Enablement Site is a custom-branded site that allows users to access learning content, such as modules, trails, and trailmixes, from Trailhead. It also allows admins to create and assign custom modules that are specific to their organization’s needs and goals. An Enablement Site can be used to gamify the learning experience by adding badges, points, and leaderboards. An Enablement Site can also provide analytics and reports on the learners’ progress and performance. Therefore, an Enablement Site is the best option for Cloud Kicks to create a gamified learning content for its internal users and leadership, as well as a custom product training.
Reference: [Trailhead: Enablement Site Basics]
[Trailhead: Create Custom Modules for Your Enablement Site]
[Trailhead: Gamify Your Enablement Site]
C
Explanation:
An Enablement Site is a custom-branded site that allows users to access learning content, such as modules, trails, and trailmixes, from Trailhead. It also allows admins to create and assign custom modules that are specific to their organization’s needs and goals. An Enablement Site can be used to gamify the learning experience by adding badges, points, and leaderboards. An Enablement Site can also provide analytics and reports on the learners’ progress and performance. Therefore, an Enablement Site is the best option for Cloud Kicks to create a gamified learning content for its internal users and leadership, as well as a custom product training.
Reference: [Trailhead: Enablement Site Basics]
[Trailhead: Create Custom Modules for Your Enablement Site]
[Trailhead: Gamify Your Enablement Site]
Question #10
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A . Improve form security by adding a challenge-response test.
- B . Create a three-column grid to reduce the form length.
- C . Replace field labels with placeholder text.
- D . Add section headers to visually separate fields into groups.
Correct Answer: D
D
Explanation:
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form.
Reference:
: Salesforce Certified User Experience Designer Exam Guide, Section 3.2: Design for readability and clarity
: UX Designer Certification Prep: Design for Readability and Clarity, Unit 2: Design for Readability and Clarity
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat “by grouping related fields into sections, you can make your forms easier to read and understand” [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
D
Explanation:
Adding section headers to a form can improve its readability by breaking it into logical chunks and providing context for the users. Section headers can also help users scan the form and find the information they need faster. Section headers can also reduce the cognitive load and increase the completion rate of the form.
Reference:
: Salesforce Certified User Experience Designer Exam Guide, Section 3.2: Design for readability and clarity
: UX Designer Certification Prep: Design for Readability and Clarity, Unit 2: Design for Readability and Clarity
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation statesthat “by grouping related fields into sections, you can make your forms easier to read and understand” [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5